Terms & Conditions | Transfer SKG Booking Policies
Last Updated: March 2026
Welcome to Transfer SKG. By reserving our transportation services, you acknowledge and accept the following terms and conditions. We are committed to providing clear and equitable guidelines that safeguard both our clients and our business.
Cancellation Policy
| Cancellation Notice | Refund |
|---|---|
| More than 24 hours before pickup | Full refund (100%) |
| 12-24 hours before pickup | 50% refund |
| Less than 12 hours before pickup | No refund |
| No-show (passenger not present) | No refund |
Booking & Payment Terms
- Deposit: A 20% upfront payment is necessary to confirm your reservation.
- Balance: Can be settled with your driver in cash (EUR) or via a card transaction for the remaining amount.
- Card Payments: Handled safely through Stripe/PayPal.
- Currency: Every cost is listed in Euros (€).
Passenger Responsibilities
- Arrive at the designated pickup spot on schedule (chauffeurs will wait 60 min at airports, and 15 min for all other spots).
- Supply correct flight details for any airport collections.
- Ensure you have the proper travel paperwork for border crossings (where applicable).
- Treat both the driver and the automobile with respect.
- Do not surpass the passenger or baggage capacity of the selected vehicle.
Luggage Policy
Standard baggage capacity is included:
- Sedan: 2-3 bags + carry-on items
- Van: 6-8 bags + carry-on items
Having too much luggage might mean you need to upgrade to a bigger vehicle. Any athletic gear (like skis or golf clubs) has to be mentioned at the time of booking.
Flight Delays
We track every flight and automatically accommodate delays without adding extra fees. Should a delay stretch over 3 hours, we will reach out to verify if the transfer is still needed.
Vehicle & Service Policy
- The reserved vehicle class (sedan/van) is fully guaranteed, though the exact brand or model may be substituted.
- Every car is kept to premium maintenance standards.
- Complimentary child seats are available upon request - just note the child's age and weight when reserving.
- Chauffeurs take the quickest path unless traffic conditions require detours.
- Extra stops along the way might result in an added fee (€10-20 per stop).
Prohibited Items & Behavior
- Smoking and drinking alcohol are strictly forbidden inside our vehicles.
- The driver holds the right to end the trip without a refund if rules are violated.
- Banned substances are completely forbidden.
- Animals are only permitted if arranged beforehand.
Lost Property
We do not assume liability for belongings forgotten in our cars. Please get in touch within 48 hours if you misplace an item - our team will make every effort to find and send it back. Any unclaimed objects are given to charity after 14 days.
Liability Limitation
Our financial liability is strictly capped at the price of the transfer. We cannot be held accountable for the effects of flight delays or cancellations outside our command, missed flight connections resulting from road/traffic conditions, or personal property left behind in the automobiles.
Complaints & Disputes
Any grievances must be sent in writing to [email protected] no later than 7 days following your transfer. We guarantee a reply inside 14 days. These terms are governed by Greek law, and any legal conflicts fall under the jurisdiction of Greek courts.
Force Majeure
We are exempt from liability for any service interruptions resulting from uncontrollable situations: extreme weather, natural catastrophes, labor strikes, closed roads, or similar unforeseeable events.
Summary & Verdict
Our conditions are structured to be entirely fair and open. You get free cancellation up to 24 hours prior to your pickup, offering adaptability while respecting our drivers' schedules. Fixed pricing is guaranteed without any concealed costs. The payment structure: a 20% deposit secures your spot, and the rest goes to the driver. Flight monitoring is included to seamlessly handle delays. Have inquiries? Reach out to +306997000090 or [email protected] prior to reserving.
Frequently Asked Questions
What is your cancellation policy?
You may cancel free of charge up to 24 hours before your pickup for a full (100%) refund. Giving 12-24 hours notice yields a 50% refund. Cancelling with less than 12 hours remaining means no refund is issued. Please notify us as soon as possible if adjustments are required.
How do I pay for my transfer?
A 20% deposit confirms your ride through Stripe/PayPal. The remaining balance is payable to the driver via cash (EUR) or a card payment. We welcome Visa and Mastercard.
What happens if my flight is delayed?
We keep an eye on flight statuses and adapt seamlessly without applying extra charges. For any delays exceeding 3 hours, we will check if you still want the ride. Significant flight delays are entirely exempt from cancellation penalties.
Is smoking allowed in vehicles?
No, smoking (including electronic cigarettes) is banned in all our cars. A driver may stop the trip and decline a refund if this rule is broken. Comfort breaks can be made upon request.
What if I leave something in the vehicle?
Please reach out to us within 48 hours at [email protected] or +306997000090. We will do our utmost to track down and return your belongings. We hold no liability for items not claimed inside that 48-hour window.
