Welcome to Transfer SKG. By booking our services, you agree to these terms and conditions. We believe in fair, transparent policies that protect both customers and our service.
Transfer Prices & Options
| Cancellation Notice | Refund |
| More than 24 hours before pickup | Full refund (100%) |
| 12-24 hours before pickup | 50% refund |
| Less than 12 hours before pickup | No refund |
| No-show (passenger not present) | No refund |
Booking & Payment Terms
- Deposit: 20% deposit required to secure booking
- Balance: Paid to driver in cash (EUR) or remaining card charge
- Card Payments: Processed securely via Stripe/PayPal
- Currency: All prices in Euros (€)
Passenger Responsibilities
- Be at pickup location on time (driver waits 60 min for airports, 15 min other locations)
- Provide accurate flight information for airport pickups
- Have valid travel documents for border crossings (if applicable)
- Behave respectfully toward drivers and vehicles
- Don't exceed passenger/luggage limits of booked vehicle
Luggage Policy
Standard luggage allowance included:
- Sedan: 2-3 suitcases + hand luggage
- Van: 6-8 suitcases + hand luggage
Excess luggage may require larger vehicle upgrade. Sports equipment (skiing, golf) must be declared when booking.
Flight Delays
We monitor all flights and adjust for delays automatically at no extra charge. For significant delays over 3 hours, we'll contact you to confirm if you still require the transfer.
Vehicle & Service Policy
- We guarantee the vehicle category booked (sedan/van) — specific make/model may vary
- All vehicles maintained to high standards
- Child seats provided free upon request — specify age/weight when booking
- Drivers follow most direct route unless traffic dictates otherwise
- Additional stops en route may incur supplement (€10-20 per stop)
Prohibited Items & Behavior
- Smoking and alcohol consumption prohibited in all vehicles
- Driver may terminate journey for non-compliance without refund
- Illegal substances strictly prohibited
- Pets allowed only with prior arrangement
Lost Property
We're not responsible for items left in vehicles. Contact us within 48 hours if you left something — we'll try to locate and return it. Unclaimed items donated after 14 days.
Liability Limitation
Our liability is limited to the transfer cost. We're not liable for consequences of flight cancellations/delays beyond our control, missed connections due to traffic/road conditions, or personal belongings left in vehicles.
Complaints & Disputes
Complaints must be submitted within 7 days of transfer in writing to [email protected]. We'll respond within 14 days. These terms governed by Greek law — disputes subject to Greek courts.
Force Majeure
We're not liable for failures to perform due to circumstances beyond control: severe weather, natural disasters, strikes, road closures, or other force majeure events.
Summary & Verdict
Our terms are designed to be fair and transparent. Free cancellation up to 24 hours before pickup gives flexibility while protecting our drivers' time. Fixed pricing guaranteed with no hidden charges. Payment split: 20% deposit secures booking, balance to driver. We monitor flights and adjust for delays automatically. Questions? Contact +306942794956 or [email protected] before booking.
Frequently Asked Questions
What is your cancellation policy?
Free cancellation up to 24 hours before pickup (100% refund). 12-24 hours notice = 50% refund. Less than 12 hours = no refund. Contact us as early as possible for any changes.
How do I pay for my transfer?
20% deposit secures your booking via Stripe/PayPal. Balance paid to driver in cash (EUR) or remaining card charge. We accept Visa, Mastercard.
What happens if my flight is delayed?
We monitor flights and adjust automatically at no extra charge. For delays over 3 hours, we'll confirm you still need the transfer. No cancellation fees for significant flight delays.
Is smoking allowed in vehicles?
No, smoking is prohibited in all vehicles including e-cigarettes. Driver may terminate journey for non-compliance without refund. Comfort stops available on request.
What if I leave something in the vehicle?
Contact us within 48 hours at [email protected] or +306942794956. We'll try to locate and return items. We're not responsible for unclaimed items after 48 hours.
